Terms and Conditions

Effective Date: 25-1-2025

1. PRELIMINARY MATTERS

1.1 Parties and Purpose
These Terms and Conditions (hereinafter, “Terms”) govern the legal relationship between Doer Pty Ltd (ACN 635 994 240) trading as Doer (“Doer,” “we,” “us,” or “our”) and any person or entity (“you,” “Customer,” or “User”) who accesses, uses, or otherwise interacts with our website located at www.doer.life or any related subdomains or extensions (collectively, the “Website”). By using the Website—whether for browsing, registering an account, or purchasing an Experience—you acknowledge and agree to be bound by these Terms.

1.2 Acceptance and Binding Effect
Any use of the Website, including but not limited to viewing Listings, purchasing Experiences, or creating a user profile, shall constitute your acknowledgment that you have read, understood, and accepted these Terms in full. If you do not agree with these Terms, you must refrain from using the Website.

1.3 Represented Entity
In the event that you interact with the Website on behalf of a company, organization, or other third-party entity (the “Represented Entity”), you hereby warrant that you possess the requisite authority to bind said Represented Entity to these Terms. References to “you” or “Customer” herein shall be deemed to include the Represented Entity.

1.4 Age and Payment Authorization
By utilizing our Website for any financial transaction, you represent and warrant that (a) you are of legal age to form a binding contract in your jurisdiction, and (b) you are duly authorized to use the payment method you provide at checkout.

2. DEFINITIONS

For ease of reference, capitalized terms used herein shall have the following meanings, unless otherwise specified:

• “Account”: Any user profile established on the Website under Section 5 of these Terms.
• “Affiliate Listing”: A listing of an Experience on the Website wherein the booking and/or payment are facilitated via an Affiliate Partner’s platform.
• “Affiliate Partner”: Any entity working in cooperation with Doer to handle or process payments and/or reservations for Experiences identified as Affiliate Listings.
• “Australian Consumer Law”: The consumer protection provisions set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
• “Booking Confirmation”: Notification that a particular Experience reservation has been successfully confirmed, typically via email or comparable form of electronic acknowledgment.
• “Booking Platform”: Any third-party software or online system (e.g., Rezdy, FareHarbor) employed by a Merchant (Experience Provider) to manage bookings, reservations, and/or payments for an Experience.
• “Customer” or “User”: The individual or legal entity entering into these Terms, which may include a Represented Entity.
• “Experience”: Any goods, services, or activities offered via a Listing, ultimately provided and delivered by a Merchant.
• “Gift Card”: A voucher or certificate (physical or digital) that may be redeemed for one or more Experiences, subject to the applicable Merchant’s rules, terms andconditions.
• “Intellectual Property”: means all current and future rights in copyright, trademarks, designs, patents, trade secrets, know-how, and any related applications or registrations, whether registered or unregistered, existing anywhere in the world.
• “Listing”: Any Experience displayed or offer posted on the Website, which may be categorized as either a Curated Listing or an Affiliate Listing.
• “Merchant” or “Experience Provider”: A third party responsible for creating, advertising, and delivering an Experience, including any of its employees, agents, or subcontractors.
• “Merchant Services”: The specific services, goods, or activities furnished by a Merchant for the purpose of fulfilling an Experience.
• “Merchant Terms”: Any separate terms and conditions set forth by a Merchant, which the Customer will be required to accept in order to participate in a given Experience.
• “Participant”: Any person attending or partaking in an Experience as booked by the Customer.
• “Payment Merchant”: A third-party entity (e.g., Stripe, Afterpay) that processes financial transactions on behalf of Doer, a Merchant, or a Booking Platform.
• “Represented Entity”: As defined in Section 1.3.
• “Website”: The online platform operated by Doer at www.doer.life, including any derivative or related websites under the same domain name.
  
  

3. NATURE OF OUR SERVICES

3.1 Introductory Platform
Doer serves as an aggregator and introducer of Experiences made available by independent Merchants. Doer itself does not produce, manage, or supply any Experience; accordingly, Doer shall not be liable for the conduct, actions, or omissions of Merchants or their agents.

3.2 Types of Listings
(a) Curated Listings: These are Experiences which may redirected you to the Merchant’s own website or platform to complete your booking and/or payment.
(b) Affiliate Listings: These are Experiences for which the booking and payment process is managed through an Affiliate Partner’s mechanism, typically embedded or linked within the Website.

3.3 Scope of Terms for Listing Types
Sections 9–10 of these Terms apply primarily to Affiliate Listings, given that payment and reservation processes occur via or through the Affiliate Partner’s Website or its integrated platform. In cases where a Curated Listing redirects you to an external site, Doer shall not be involved in subsequent transactions, cancellations, or disputes.  To the fullest extent allowable, Doer will not be liable for the actions of an Affiliate Partner.

3.4 No Endorsement
The inclusion of any Merchant or Experience on the Website does not constitute an endorsement, warranty, or guarantee by Doer. Your decision to engage with a particular Merchant is made at your sole discretion and risk.

3.5 Service Fees
In certain scenarios (particularly involving Affiliate Listings), Doer may charge a fee to Merchants in exchange for promotional or referral services. Unless otherwise stated, such arrangements shall not affect the purchase price you pay.

3.6 Public Information in Listings
Doer may, from time to time, feature information from publicly available sources regarding a Merchant’s services without obtaining prior consent. If you are a Merchant who wishes to remove or correct such a listing, please contact us at goodthanks@doer.life. Upon verification of your request, we will act promptly to remove or modify the relevant content.

4. MERCHANT RELATIONSHIP AND LIABILITY

4.1 Merchant Control
All Experiences are administered, staffed, and delivered by Merchants . Merchants retain complete control over the Experience’s safety measures, scheduling, content, and overall execution. Doer neither supervises nor manages these aspects.

4.2 No Responsibility for Merchant Actions
Doer is not responsible, except as required by law, for any injuries, loses, damages or claims arising from your participation in an Experience. Any personal injury, property damage, loss of life, or other harm that occurs in connection with an Experience must be addressed directly with the Merchant. Doer disclaims all liability arising from or relating to the acts, omissions or failures of any Merchant, Booking Platform, or Affiliate Partner including but not limited to indirect, incidental, or consequential damages which may be incurred.

4.3 Separate Contractual Obligations
Doer acts as in aggregator between you and the Merchant only.  In addition to these Terms, a Merchant may impose additional terms and conditions including but not limited to bookings, cancellations and refunds, in its own Merchant Terms, which form a separate contract between you and the Merchant.  You agree to review and accept these Merchant terms when booking an Experience through our Website. 

4.4 Third-Party Booking Platforms
Certain Merchants may utilize external booking systems (e.g., Rezdy, FareHarbor) to handle reservations or payments. In booking via these platforms, you acknowledge that you are bound by their respective terms, for which Doer bears no responsibility.

5. USER ACCOUNTS

5.1 Account Creation
While an Account is not strictly required to purchase an Experience, you may choose to establish one for convenience (e.g., saving preferred Experiences). To create an Account, you may be prompted to provide your name, email, and a password. By registering, you warrant that all information submitted is accurate and complete

5.2 Billing Data
Doer does not collect or store any billing information (such as credit card details) within your Account on the website. Any financial data you provide during checkout is processed by Payment Merchants or through the Merchant’s own booking interface.

5.3 Suspension or Termination of Accounts
Doer may, at its sole discretion, suspend or terminate any Account for any reason, including but not limited to violation of these Terms or misuse of the Website.

5.4 Security of Credentials
You are responsible for maintaining the confidentiality of your login credentials. You shall immediately notify Doer of any unauthorized use of your Account or any other breach of security.

6. WEBSITE USAGE RULES

6.1 Restrictions on Use
You agree that you will not:
(a) Utilize the Website for any illegal or fraudulent purpose;
(b) Interfere with, disrupt, or damage the Website’s normal operation or related servers/networks;
(c) Copy, mirror, adapt, decompile, or reverse-engineer any portion of the Website content or underlying software, except as expressly permitted by law;
(d) Use bots, scripts, or automated tools to access or gather data from the Website;
(e) Post or transmit harmful, offensive, defamatory, or otherwise objectionable content on or via the Website;
(f) Infringe any third party’s Intellectual Property Rights or other proprietary rights in the course of using the Website.

6.2 Site Security
Although Doer implements measures designed to safeguard its systems, no method of transmission or storage is wholly secure. You acknowledge that you access and use the Website at your own risk, and Doer disclaims liability for any intrusion, hacking, or data theft that may arise through no fault of its own.

7. REPRESENTATIONS AND DISCLAIMERS ABOUT EXPERIENCES

7.1 Accuracy of Descriptions
Doer endeavours to ensure that information displayed in each Listing is as up-to-date and accurate as possible; however, minor discrepancies may occur (e.g., changes to an Experience’s format, timing, or inclusions). Modifications of any nature are at the sole discretion of the Merchant and may be subject to change without notice.

7.2 Photographs and Imagery
Any images or other media contained within a Listing or on the Website serve illustrative or representational purposes. They do not necessarily depict the precise Experience as delivered by the Merchant.

7.3 Duration Estimates
If an Experience’s approximate duration is published, this timeframe is given purely as a guide. Actual lengths may vary, and Doer is not responsible for any discrepancy or time overrun.

7.4 Suitability and Prerequisites
Certain Experiences may impose age, weight, health, or other suitability criteria. Users are solely responsible for verifying that they meet these criteria prior to booking. Failure to satisfy a Merchant’s stated suitability criteria or other requirements may result in denial of participation, potentially without a refund, subject to the relevant Merchant Terms.

8. DAY-OF-EXPERIENCE OBLIGATIONS

8.1 Arrival and Punctuality
All Participants must arrive at the scheduled location on or before the time designated in the Booking Confirmation. Merchants may refuse late arrivals, potentially without refund.

8.2 Conduct and Behaviour
Participants are expected to conduct themselves responsibly. Merchants reserve the right to refuse entry or remove any Participant who appears intoxicated, disorderly, or otherwise unfit, without providing compensation or refund.

8.3 Compliance with Merchant Instructions
Participants must adhere to all lawful instructions and safety protocols issued by the Merchant, including any requirements related to equipment use, on-site behaviour, or attire.  Failure to comply with such instructions may result in the Participant being excluded from the Experience, without compensation or refund.

9. BOOKINGS, CANCELLATIONS, AND REFUNDS

9.1 Booking Procedure
(a) Affiliate Listings: When booking an Experience designated as an Affiliate Listing, you will typically complete your reservation through an integrated or embedded system on the Website. Your reservation is not final until Doer (or the applicable Booking Platform) has processed your payment and issued a Booking Confirmation.
(b) Curated Listings: For Curated Listings, you will ordinarily be redirected to the Merchant’s platform or an external website. In such cases, the Merchant’s booking terms and conditions and policies shall govern the entire transaction.

9.2 Modifications and Cancellations by User
If you wish to amend or cancel a booking after receiving a Booking Confirmation, you must contact us (or the Merchant or Booking Platform, as stated in the relevant Listing) as soon as possible. The ability to modify or cancel will be governed by the Merchant’s own refund or cancellation policy, which shall take precedence.  Please refer to the specific terms and conditions listed by Merchants for individual Experiences.

9.3 Refund Policy Framework
(a) Merchant-Specific Rules: Each Merchant may enforce specific deadlines, fees, or other conditions that apply to refunds or cancellations.
(b) No Contradiction: Where these Terms conflict with Merchant Terms concerning cancellations and refunds, the Merchant Terms shall prevail.
(c) Booking Platform Terms: If Rezdy, FareHarbor, or another platform is utilized, you may be subject to that platform’s policies regarding cancellations and refunds.

9.4 Doer’s Role in Refunds
Except where required by law, Doer shall issue or facilitate a refund only if the Merchant or the Booking Platform has expressly agreed to permit such refund. As an aggregator, Doer itself does not establish or control the Merchant’s internal refund policy.

9.5 Force Majeure and Merchant Cancellations
A Merchant may cancel an Experience due to inclement weather, safety concerns, or other events beyond its reasonable control. In such instances, the Merchant’s policy shall dictate whether you are entitled to reschedule, credit, or refund. Doer is not liable for any indirect, incidental, consequential or ancillary costs (such as travel or accommodation) you may have incurred.

9.6 Processing Timeline
Approved refunds are typically processed within seven (7) to ten (10) business days, subject to your financial institution’s procedures. Doer shall not be liable for currency exchange fluctuations or additional bank charges.

10. GIFT CARDS AND VOUCHERS

10.1 Issuance and Redemption
Doer may facilitate the sale of Gift Cards intended for use with various Experiences. Notwithstanding that such Gift Cards may be displayed or purchased through the Website, the applicable Merchant or Booking Platform is responsible for redemption and fulfillment and therefore their respective terms and conditions apply

10.2 Merchant-Defined Terms and Validity
The specific rules, scope, and validity periods of Gift Cards are established by the respective Merchant (or Booking Platform). Under Australian Consumer Law, most Gift Cards must remain valid for at least three (3) years, except where lawful exemptions or region-specific rules apply.

10.3 No Assurance of Availability
A Gift Card does not guarantee that a particular Experience will remain available or that the Merchant will continue to offer it. Once a Gift Card expires under the Merchant’s or Booking Platform’s stated policy, Doer bears no further obligation to extend or honor it.

10.4 Purchase Through Booking Platforms
If you acquire a Gift Card via an embedded or linked system (e.g., Rezdy, FareHarbor), you will also be subject to that platform’s terms of use. Any disputes or requests for refunds, partial redemptions, or extensions must be directed to the Merchant or Booking Platform.

10.5 Monetary Caps
Gift Card or credit balances are capped at four thousand nine hundred ninety-nine Australian dollars (AUD $4,999). Doer reserves the right to decline any transaction that would exceed this threshold.

11. INTELLECTUAL PROPERTY

11.1 Ownership and License

All Intellectual Property Rights in the Website and its contents (including text, graphics, imagery, logos, layouts, and software) are either owned by or validly licensed to Doer, unless otherwise indicated. You may use or reproduce such materials solely for personal, non-commercial purposes, unless (a) expressly authorized in writing by Doer, or (b) permitted by applicable copyright law.

11.2 Third-Party Content (General)

The Website may feature text, images, or other materials provided by external parties, including Merchants (“Third-Party Content”). Doer does not assert ownership over Third-Party Content. Any third party, including a Merchant, that supplies materials to Doer represents and warrants that it holds the necessary rights or licenses to distribute such content.

11.3 Sources of Third-Party Content

Third-Party content may be obtained directly from Merchants, publicly accessible sources, press kits, or social-media accounts. Doer makes use of these materials under the assumption that they have been lawfully published or that Doer is otherwise permitted to display them for informational or promotional purposes.

11.4 Merchant Representations

Where a Merchant (Experience Provider) submits images, videos, or other creative works for inclusion in a Listing, that Merchant represents and warrants that it possesses the rights or licenses needed to share said materials and grant Doer permission to display, promote, and/or distribute such content through the Website. Merchants further agree to indemnify Doer for any breach of this representation.

11.5 Takedown Requests

If you believe that any content published on the Website infringes your Intellectual Property Rights, please send a written notice to goodthanks@doer.life. Your notice should include:

• A detailed description or identification of the allegedly infringing content;
• Proof of your ownership or authorization to enforce the relevant rights; and
• Contact information sufficient for Doer to respond to your notice.

Upon receiving a valid and substantiated notice, Doer will promptly review and, if appropriate, remove or disable access to the disputed content.

12. LINKS AND EXTERNAL RESOURCES

12.1 Outbound Links
For informational or convenience purposes, the Website may contain hyperlinks to external sites not maintained or controlled by Doer. The inclusion of such links does not imply endorsement or affiliation. Doer assumes no responsibility for the content, availability, or security of these external resources.

12.2 Inbound Links
You may link to the Website provided that you do so in a manner that does not damage Doer’s reputation, misrepresent a connection to Doer, or infringe these Terms. We reserve the right to request removal of any unauthorized link to the Website.

13. PRIVACY AND DATA HANDLING

Any personal data collected in connection with the Website shall be handled in accordance with Doer’s Privacy Policy, accessible on our Website. By using the Website, you consent to all actions taken by Doer in compliance with the Privacy Policy.

14. CUSTOMER FEEDBACK AND REVIEWS

14.1 Feedback Submission
Users may be permitted to post reviews, comments, or ratings (collectively, “Feedback”) regarding a Merchant, Experience, or other content on the Website. By submitting Feedback, you represent and warrant that:
(a) Such Feedback is truthful and relates to your genuine personal experience;
(b) The content of the Feedback does not violate any third-party rights or contain unlawful, defamatory, or otherwise objectionable material.

14.2 License to Use Feedback
By posting Feedback, you grant Doer a non-exclusive, perpetual, irrevocable, royalty-free license to use, reproduce, adapt, display, and distribute your Feedback in any medium or format, worldwide, for promotional, marketing, or any other legitimate business purpose.

14.3 Monitoring and Removal
Doer reserves the right, but not the obligation, to monitor, modify, or remove Feedback that it deems, in its sole discretion, to be inappropriate, false, misleading, or otherwise contrary to these Terms.

14.4 Responses by Merchants
Merchants may read and reply to Feedback concerning their Experiences. Doer shall not be responsible for any statements made by Merchants in such responses.

15. COMPLAINTS AND DISPUTES

15.1 Complaint Process
If you have a grievance relating to an Experience or the Website, please submit a written complaint via email to goodthanks@doer.life. Include pertinent details and any supporting evidence.

15.2 Preliminary Assessment
Doer will, in its absolute discretion, evaluate whether the complaint has merit. If Doer deems the complaint has merit, we may forward it to the relevant Merchant or Booking Platform. If we conclude it is unsubstantiated complaint, we may decline to take further action.

15.3 Mediation
In the event a dispute remains unresolved after 21 days or if a more formal approach is warranted, the parties may engage in mediation. Each party shall share the costs of mediation equally.

15.4 No Guarantee of Resolution
Doer’s role in addressing complaints is limited to forwarding matters to Merchants and, where appropriate, facilitating communication. Doer does not guarantee that any particular resolution or outcome shall be achieved.

16. LIMITATION OF LIABILITY AND INDEMNIFICATION

16.1 Limitation of Liability
To the fullest extent permitted by applicable law, Doer’s total liability for any claim arising under or in connection with these Terms, whether sounding in contract, tort (including negligence), statute, or otherwise, shall be limited to:
(a) The amount paid by you to purchase the Experience in question if the claim is directly related thereto; or
(b) One hundred Australian dollars (AUD $100) if the claim is unrelated to any Experience purchase.

16.2 Exclusion of Indirect and Consequential Loss
In no event shall Doer be liable for special, indirect, consequential, or incidental damages, including but not limited to lost profits, loss of data, loss of business or goodwill, or any other form of economic loss.

16.3 No Liability for Physical Harm
Doer expressly disclaims all liability for personal injury, illness, or death that occurs during or in connection with any Experience. Any claims or disputes related to such harm must be addressed to the Merchant or relevant Booking Platform.

16.4 Indemnification
You agree to indemnify, defend, and hold harmless Doer (including its officers, employees, and agents) from all losses, liabilities, damages, costs, and expenses (including reasonable attorney’s fees) arising out of or in connection with:
(a) Your breach of these Terms;
(b) Your use of the Website or participation in any Experience;
(c) Your negligent, fraudulent, or unlawful acts or omissions.

16.5 Amendments to Terms and Conditions

We reserve the right to amend or update these Terms and Conditions at any time, without notice.  All changes will be effective immediately upon posting to our Website.  It is your responsibility to review the Terms periodically for any updates or changes.  Your continued use of the Website shall constitute your acceptance of the revised Terms.

17. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws in force in Victoria, Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts of Victoria (and any courts that may hear appeals therefrom) in respect of any proceedings arising out of or relating to these Terms, and each party waives any objection to the venue of any such proceedings.

18. MISCELLANEOUS PROVISIONS

18.1 Entire Agreement
These Terms (together with any documents expressly incorporated by reference) constitute the entire agreement between you and Doer regarding the subject matter hereof, superseding all prior or contemporaneous agreements, representations, or understandings.

18.2 Assignment
You shall not assign, transfer, or otherwise deal with your rights and obligations under these Terms without Doer’s prior written consent. Doer may assign or transfer its rights and obligations under these Terms at its discretion without notice.

18.3 Severability
If any provision of these Terms is deemed unenforceable, invalid, or illegal by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

18.4 Waiver
No waiver of any provision or right under these Terms shall be valid unless expressly stated in writing and signed by the party granting it. Failure to enforce any provision of these Terms shall not be construed as a waiver of future enforcement of that or any other provision.

18.5 No Third-Party Beneficiaries
Except as explicitly stated herein, these Terms do not confer any rights or remedies upon any individual or entity other than the parties hereto.

18.6 Interpretation
Headings are for convenience only and shall not affect interpretation. Words in the singular include the plural, and references to “includes” or “including” shall be deemed to mean “includes/including without limitation.”

19. CONTACT INFORMATION

If you have any queries, requests, or concerns regarding these Terms or any aspect of your interactions with Doer, you may contact us via:

• Email: goodthanks@doer.life
  
  

Effective Date: 23-1-25