Last Updated: 25-1-25

1. Introduction

Welcome to Doer (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide       to us, in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website and related services (“Services”), you agree to the collection and use of information in accordance with this Privacy Policy.

2. Scope of This Policy

This Policy applies to personal information we collect via:

• Our website www.doer.life and any subdomains.
• Communications with us via email, phone, social media, or other methods.
• Third-party platforms and tools we integrate into our Services, including Microsoft Clarity for user analytics, and Rezdy or FareHarbor for booking transactions.

If you have questions about this Privacy Policy or our data practices, please refer to Section 13: Contact Us at the end of this document.

3. Collection of Personal Information

3.1 Types of Information We Collect

• Personal Information:
  • This may include your name, email address, phone number, billing or payment details, and other information that can be used to identify you.
  • If you make a booking through Doer, we may collect information about the booking (e.g., dates, times, services purchased).
• Usage Data:
  • We automatically collect information about how you interact with our website. This may include your IP address, device type, browser type, pages viewed, and the date/time you visited.
• Cookies and Similar Technologies:
  • We may use cookies, web beacons, and similar tracking technologies to improve user experience (see Section 7).

3.2 How We Collect Information

• Directly from You:
  • When you register an account, subscribe to our newsletter, place bookings using Rezdy or FareHarbor, or otherwise provide your personal details.
• Automatically:
  • Via cookies, analytics tools (such as Microsoft Clarity), and server logs as you navigate our site.
• From Third Parties:
  • We may receive data from publicly available sources, social media platforms, or Merchant partners.
  • We also receive booking-related information from Rezdy or FareHarbor when you use their platforms integrated with our Services.

We collect personal information only if it is reasonably necessary for our business functions and activities, or to comply with legal requirements.

4. Use of Personal Information

We use your personal information for purposes including, but not limited to:

1. Providing Services
   • Operating our website, processing transactions, and delivering the products or services you request.
   • Facilitating bookings or inquiries through Rezdy or FareHarbor.
2. Communication
   • Responding to your inquiries, sending administrative notifications, and providing updates about our services or policies.
3. Analytics and Improvements
   • Understanding website usage, analyzing user behavior (including session recordings through Microsoft Clarity), and enhancing our website performance, features, and security.
4. Marketing
   • Sending newsletters, special offers, or other marketing communications if you have opted in. You can opt out of these communications at any time.
5. Legal and Compliance
   • Complying with legal obligations and protecting our rights, privacy, safety, or property.

5. Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

1. Third-Party Booking Platforms
   • If you use Rezdy or FareHarbor to make bookings via our website, certain personal information (e.g., name, contact details, booking preferences) will be shared with those platforms. They may also share booking data back with us to facilitate your transaction and record-keeping.
   • Please note that Rezdy and FareHarbor have their own privacy policies, which govern how they handle your personal information. We encourage you to read these policies:
     • Rezdy Privacy Policy
     • FareHarbor Privacy Policy
2. Service Providers
   • We share personal information with third-party vendors (e.g., payment processors, hosting providers) who help us deliver our Services.
3. Compliance with Law
   • We may disclose personal information if required by law, regulation, or court order, or if necessary to protect our rights or the rights of others.
4. Business Transactions
   • If we are involved in a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of that deal.
5. Consent
   • We will disclose your information to third parties if you have given explicit consent.

We will not sell your personal information to third parties for direct marketing purposes.

6. Third-Party Booking Platforms (Rezdy & FareHarbor)

When you make a booking through our website, you may be redirected to, or provided with integrated forms from, Rezdy or FareHarbor. These platforms collect booking details on our behalf. Personal information collected may include:

• Your name and contact details (email address, phone number).
• Payment information, if payment is processed through their systems.
• Any additional booking preferences or requirements.
  
  

Important:

• Rezdy and FareHarbor operate independently of Doer and have their own data collection and handling practices.
• By using these booking platforms, you are also subject to their Privacy Policies:
  • Rezdy Privacy Policy
  • FareHarbor Privacy Policy
• We encourage you to review their policies to understand how they collect, use, and share your data.

We receive certain booking information from Rezdy and FareHarbor so we can fulfill your booking, provide customer support, and maintain accurate records. We handle this information in accordance with this Privacy Policy.

7. Cookies and Similar Technologies

We use cookies and similar tracking technologies to monitor activity on our website and store certain information. Cookies are small data files sent by a website and stored on your device. You can refuse or delete cookies through your browser settings, but some site features may not function properly without them.

     7.1 Microsoft Clarity

Our site uses Microsoft Clarity, a user behavior analytics tool provided by Microsoft. Clarity may record:

• How you interact with the website (e.g., clicks, scrolls).
• Anonymous usage data (e.g., time on page, pages visited).
• Session replays (a visual replay of user actions).

For more information, please refer to Microsoft’s Privacy Statement and its Terms of Use. By using our website, you consent to the processing of your data by Microsoft Clarity in accordance with Microsoft’s Privacy Statement.

8. International Data Transfers

We are based in Australia. However, some of our third-party providers (including Rezdy, FareHarbor, or Microsoft) may be located overseas. By providing personal information to us, you consent to its transfer to, and storage in, countries outside of Australia where we or our third-party providers operate. We take reasonable steps to ensure that any cross-border data transfers comply with applicable privacy laws.

9. Data Security

We take reasonable precautions to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. These steps include:

• Secure servers and firewalls.
• Encrypted data transfers where appropriate (HTTPS).
• Restricted access to personal information.

While we strive to protect your personal information, no electronic storage or transmission method is 100% secure. Therefore, we cannot guarantee absolute security.

10. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out-of-date, or incomplete. To make such a request, please contact us (see Section 13). We may need to verify your identity before granting access or making corrections.

11. Complaints

If you have concerns or complaints about our handling of your personal information or believe we have breached the Australian Privacy Principles, please contact us (details in Section 13). We will investigate and respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or for other operational reasons. Any updated version will be posted on our website with a revised “Last Updated” date. Continuing to use our Services after any changes indicates your consent to the updated policy.

13. Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact us at:

goodthanks@doer.life

We will do our best to respond promptly and address your concerns.